Refund policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to make a return?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I make a return?
To start a return, you can contact us at dongque011@gmail.com or Message Us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dongque011@gmail.com.
Can I still return items if they are worn, damaged, or have the tags removed?
- Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
- Items with non-returnable marks and free gifts cannot be returned.
Note:
- Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
- Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-UCHARMMORE products.
- If you receive a damaged/defective item, please contact us within 24 hours of receipt.
How will I get my refund?
Your request will be processed within 10 business days after we receive your return. The refund will be issued to your original payment account.
Note:
Please contact us within 30 days if you have any issues with your orders. Note that overdue requests may not be accepted.